Taking a Pop Quiz and Not Earning Points (Subscribed)

Not Receiving Points for Pop Quiz (After Subscription)

If a user, who is already a member of Bitkub Academy, correctly answers a Pop Quiz question but does not receive the accumulated points (Points), they can report the issue with the following details:

Details Required from the User

• User's email address

• Phone number registered with Bitkub Next

• Name of the Pop Quiz attempted (with a screenshot)

• Number of accumulated points not received

Submit the Details to Bitkub Academy's Contact Channels

1. Visit the website at https://support.bitkubacademy.com/ and select "Submit a ticket"

2. Category: Choose “Report an issue”

3. Sub Category: Select “Pop Quiz Activity”

4. Item: Choose “Did not receive the correct accumulated points”

5. Description: Fill in the required details completely

Example of Reporting an Issue

The Bitkub Academy team will review and resolve the issue as quickly as possible.